Welcome to One Vision Credit Union! We’re thrilled you’ve joined us. It is important to us that you receive the support you need and access to the services that will make your banking experience as seamless and convenient as possible.
Ready to dive into the full One Vision experience? Here’s how to get started:
Sign up for E-Statements: Get your monthly statements electronically—it’s faster, safer, and easy to set up in online banking!
Explore our Solutions page for:
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- Account Access includes Digital Banking, Bill Pay, Nationwide ATM locations, and Shared Branching.
- Financial Resources include financial education, ID theft, and other tools.
Stay connected: Follow us on Facebook and Instagram for news, tips, community updates, and fun! Also, check your inbox for exclusive OVCU news and offers.
Important updates: Look for holiday closures or weather-related notices on our website’s homepage or in digital banking.
Finally, are you loving your new account? Be sure to spread the joy with our Share the Love program—refer a friend and score cash rewards!
Have questions? Click here to request information, send us a message in digital banking, stop by, or give us a call at 812.945.4600.
Registering for online banking is simple!
Click the Online Banking in the righthand corner of our website hompage.
When enrolling in digital banking, you will need your account number which can be found in your enrollment documentation. Use your account number as your username. Click “Forgot Password” and follow the prompts to receive a password reset email.
When should I expect my Debit Card to be delivered?
A: Cards usually take 7-10 days to arrive. The envelope will not have any distinguishing marks or a return address showing that it is coming from One Vision. If the card cannot be delivered by the postman, it will be returned to the credit union.
I want my salary or payroll deposited into my new One Vision Credit Union Account. What information do I need?
A: Great! Ask your employer for the appropriate paperwork to set this service with One Vision. Or you may use this form. You’ll need One Vision’s Routing Number – #283077669, Your One Vision checking or savings account number and your
account type (Checking, Savings, etc.)
Q: How do I set up digital banking?
A: Click the Online Banking in the righthand corner of our website homepage. Use your account number as your username. Click “Forgot Password” and follow the prompts to receive a password reset email.
Download the One Vision Credit Union app from GooglePlay or the App Store.
Q: How do I set up card controls for my debit card?
A: Download the One Vision CardNav app, create a profile, and start taking control! You can turn your cards off/on, set alerts, and more. Note: This is a separate app from the One Vision Mobile app.
The app for Apple users can be found here
The app for Android users can be found here
Q: How do I find a partner Shared Branch and ATM locations?
A: Not in town? Don’t worry. Access one of 5,000+ nationwide branches and 30,000+ surcharge-free ATM locations by clicking here.
Q: What are your hours?
A: Monday, Tuesday, Thursday: 9am – 5pm
Wednesday: 9am – 1pm
Friday: 9am – 6pm
Saturday: 9am – 12pm (New Albany location only)
Q: How do I apply for a loan?
A: You can apply for a loan using our mobile app or via our website by clicking here.
Q: How do I make a remote deposit?
A: Remote (mobile) deposit may be available after your new account is established. You will be able to deposit a check remotely using our mobile app. Log in and select “Deposits” at the bottom of your phone screen. Follow the prompts to submit your check via remote deposit.
Q: Who do I contact about Lost/Stolen Debit Card?
A: 812-945-4600 option 6 then option 4
Q: Who do I contact about Lost/Stolen Credit Card?
A: 815-945-4600 option 7 then option 4
Q: When should I expect my checks to be delivered?
A: Checks usually take 7-10 days to arrive. If the checks cannot be delivered by the postman they will be returned to the credit union.
Q: Can my family members join One Vision CU?
A: Yes absolutely, your immediate family can join the credit union and enjoy the benefits.